An AI receptionist for electricians
You can’t take a call with your hands in a panel. Tansivo answers for your shop, asks the questions you’d ask, and books the service call or estimate into your calendar while you finish the job.
On every call, it
- Asks what you tell it to: what’s wrong, the address, and your safety questions, such as whether anything is sparking or smells of burning.
- Books service calls and estimates into your Google Calendar after checking the slot is free, and never in the past.
- Answers the routine questions from your own information: service area, hours, trip charge, whether you pull permits. It won’t invent a price or a date.
- Tells the caller the call is recorded, then keeps the recording and a transcript in your console.
An example
Agent: Thanks for calling Volt Brothers Electric. How can I help?
Caller: Half the outlets in our kitchen stopped working, and the breaker won’t reset.
Agent: Is anything sparking, hot to the touch, or smelling of burning?
Caller: No, they’re just dead.
Agent: Okay. We can have someone out tomorrow between 8 and 10, or Thursday afternoon. Which works?
Caller: Tomorrow morning.
Agent: You’re booked for tomorrow, 8 to 10. What’s the address?
The business and the call are made up. You write the greeting and the rules, including what it should say if the answer to the safety question is yes.
What it costs, all in
Thirty two-minute calls a week is about 260 minutes a month. At 10 credits per started 30 seconds that’s 5,200 credits, or $34.21 at the $50 pack’s rate. Add the phone line from your own Twilio account, $1.15 a month for a local number and $0.0085 a minute for incoming calls on Twilio’s US price list, and the month comes to about $38. There’s no monthly fee from us, and new workspaces get 100 free credits.
Compare that with subscription receptionists
Before you sign up, know that it
- Does not transfer a caller to you during the call. Have it give your cell number for emergencies.
- Doesn’t send texts.
- Speaks English only for now.
- Doesn’t connect to field-service software. It can log each call to a Google Sheet or post it to Slack.
Setup
- Describe your shop and the agent’s instructions are drafted for you to edit.
- Connect Google Calendar.
- Connect your Twilio number and choose this agent for it. Step-by-step guide.
- Call it from your cell and listen.