Your business’s own AI assistant on WhatsApp
It answers your customers in the same WhatsApp chat, about your products, prices, orders and bookings, from the documents you give it. Day and night, on your own WhatsApp Business number.
What it handles
- Voice notes, photos, videos and documents. A voice note is transcribed word for word, a photo is described with any text in it copied, and PDFs, Word and Excel files are read, before the agent answers.
- One reply per burst. “hi”, “I ordered a suit”, “it hasn’t come” is answered once, as one question, and never twice.
- The whole conversation. A customer can come back hours later; the agent reads the conversation so far before it replies.
- The same tools as your other channels. It can book into Google Calendar, send a Stripe payment link and look things up in your database.
- Messages are marked read and a typing indicator shows while it writes.
How it is set up
You bring your own number on Meta’s WhatsApp Business Platform (Cloud API), with your own Meta app. Tansivo is not a WhatsApp Business Solution Provider, so there is no one-click sign-up; it takes a few copy-and-pastes:
- In Meta’s developer dashboard, copy four values from your app: the phone number ID, the WhatsApp Business Account ID, a permanent System User access token and the app secret.
- In the Tansivo console, add a WhatsApp connection, choose the agent that answers, and paste them in. The token is checked with Meta before anything is saved.
- Back in Meta’s dashboard, paste the callback URL and verify token the console shows you, and subscribe to messages.
- Send your number a WhatsApp message. The agent answers.
Meta’s test number, which every new Meta app gets, is enough to try it before you connect your real number. Read the full setup guide, with where to find each value.
What it costs
Each reply is priced by what it cost to produce, and nearly every plain reply is 1 credit, under 1 cent on the $20 pack. A reply to a voice note or a photo is usually still 1 credit; a reply to a minute of video is about 2. Meta bills your WhatsApp Business account directly for anything Meta charges. See pricing.
What it does not do
- It only replies. It never starts a conversation or sends broadcast and template messages, so it answers within the 24 hours WhatsApp allows after a customer writes.
- It is your business’s assistant, answering about your business, not a general-purpose chatbot.
- Replies have been checked end to end in English. Other languages are in testing.
Keeping it working
Each number’s access token is checked with Meta every 10 minutes. If one stops working, the console says so on every page, and customers who wrote in the meantime are answered once it is fixed, if their message is under 23 hours old.
Also on Instagram and your website
The same agent can answer Instagram direct messages, Messenger, your website chat and your phone. See the website widget.